Privacy policy

Last updated: November 2026

VishvSaathi is a pre-launch platform from Hyderabad, Telangana. This policy explains what personal data we collect, why, and the choices you have. We follow India's Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025.

1. This website

This website does not use advertising trackers or analytics cookies. If you email us, we use your email address and message only to reply to you.

2. The VishvSaathi apps (when launched)

• Account: your phone number for sign-in, your name, and your language.
• Location: pickup, drop and delivery locations to provide rides and deliveries. Live location is used only during an active trip or order.
• Orders and payments: what you order and the payment status. Card and UPI details are handled by our payment partner; we store only a secure token, never your card number.
• Drivers and shop partners: identity and licence documents needed by law. These are kept in private storage that only authorised staff can open.
• Blood donors: blood group, availability and your last donation date, used only to match you with verified hospital requests. Hospitals never enter patient names or diagnoses.

3. How we use data

Only to run the service you asked for, keep users safe (for example SOS and trip sharing), prevent fraud, and meet legal duties. We ask for separate consent for anything optional, such as offers and news. You can withdraw that consent in the app at any time.

4. Sharing

We share only what is needed: a driver sees your pickup point and first name, and calls between riders and drivers are masked so phone numbers are not shown. We do not sell personal data.

5. Where data is stored

Main records are stored in India (Google Cloud, Mumbai region, with a backup in Delhi). Photos and invoices are stored with Cloudflare. All data is encrypted in transit.

6. Your rights

In the app you can see your data, download a copy, correct it, and ask us to delete your account. Users under 18 need a parent or guardian's consent.

7. Retention

We keep data only as long as needed for the service or required by law (for example tax records), then delete it.

8. Grievance officer and contact

Grievance officer: details will be published before launch. Contact: see the contact section.